Order Confirmation Process
After placing an order. You will automatically receive an email to confirm and finalize your order by one of our Email Support Agents.
Please respond to our confirmation email so that we can process and ship out your orders as soon as it's confirmed and finalized.
Unconfirmed orders will still be shipped out after 3 days of no response.
Can I cancel my order?
Yes! Cancellation must be made within 12-24 hours of order placement. If you need to change or cancel your order, please contact us immediately by email at support@squeezegear.com and let us know why you wish to cancel/change your order. (We process and ship orders quickly! Once our warehouse has processed your order, we will be unable to make any changes) Please note that any orders that have already been packed or shipped cannot be canceled.
How long does shipping take?
There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Sometimes we have customers report that shipping is as early 3-7 Days, but please allow us 2-4 weeks for the product to arrive at you.
If it's been more than 5 weeks and your package hasn't arrived please email us at support@squeezegear.com with your order number (included in your digital receipt sent to you via email after purchase) or name and let us know. We will find your package and/or send another, or issue you a refund.
Do you have shipping confirmation?
Yes! A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Where do you ship from?
All orders are handled and shipped out from our warehouses in CA, United States.
How do I track my order?
1-3 days after you've placed an order we will send you an email saying your order is on it's way. Within that email, click on the link following 'Tracking Information' or 'Track My Package'. This will link you to a page where you can view your order and where it is currently at.
I can't track my package
If you've received an email with tracking information and the Track My Package link won't show your package, please wait 1-2 days for the system to be updated. If it's still not showing please email us at support@squeezegear.com and we will send you a working link to track your order.
At SqueezeGear we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email at support@squeezegear.com and our team will assist you right away.